PRIVACY POLICY
INTRODUCTION
Thank you for visiting www.renewablesnow.com!
The privacy of your personal information is important to us. This policy describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR) and any other national data protection legislation. In the following statement we explain our privacy practices and the methods we use to collect and use user data on this website.
Renewables Now provides a wide range of products and services primarily to businesses and organisations and will have a requirement to collect some personal data from you for us to provide these services effectively. The information Renewables Now holds on you and its use depends on your relationship with Renewables Now and the type of service you use. In order to provide you with the full range of our services, we collect both personally identifiable and non-personally identifiable information about you. We do so, in order to provide our services to you as well as to manage these services, obtain feedback about them and ultimately improve the user experience on our website.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
ABOUT US
Renewables Now is an independent one-stop shop for business news and market intelligence for the global renewable energy industry. Our registered office is based at at 64 Kiril I Metodii Str., 1202 Sofia, Bulgaria. For the purpose of the Data Protection Legislation and this policy, we are the ‘data controller’.
This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy policy.
We have appointed a data protection officer ("DPO") who is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy policy or our treatment of your personal data. Should you wish to contact our DPO you can do so using the contact details noted at heading ‘Contact Us’, below.
HOW WE MAY COLLECT YOUR PERSONAL DATA
We obtain personal data about you, for example, when:
• you request a quote or proposal from us in respect of the services we provide;
• you or your employer or our clients engages us to provide our services and also during the provision of those services;
• you contact us by email, telephone, post (for example when you have a query about our services); or
• from third parties and/or publicly available resources; or
• we contact with you, via registration forms or surveys on our website or from third parties such as your employer, in case of a corporate subscription.
• When you access some services which utilise online or device based identifiers such as IP addresses
THE TYPES OF INFORMATION WE HOLD ABOUT YOU
Depending on your relationship with us, the services you use and the way in which you interact with us, the information we hold about you may include the following:
• your personal details (such as your name, e-mail address, telephone numbers, fax number, registration and payment details etc);
• details of contact we have had with you in relation to the provision, or the proposed provision, of our services;
• information about your use of our services, such as statistics about data accessed, times and volume of use and traffic data when you are a registered subcriber;
• details of any services you have received from us;
• our correspondence and communications with you;
• information about any complaints and enquiries you make to us;
• information we receive from other sources, such as publicly available information, information provided by your employer or our clients.
• information used to identify you or devices you use such as IP addresses, MAC addresses, log-ins, the type of browser you are using, the type of operating system you are using, the duration of sessions and similar usage or system data etc.
HOW WE USE THE PERSONAL DATA WE HOLD ABOUT YOU
We will process your personal data for the following lawful bases and purposes:
For our legitimate business interests or your own legitimate interests
Examples of processing which we deem to be based on legitimate interests include the collection, storage and processing of your contact details allowing us to:
• provide you with details about the products and services we can offer which you have requested from us.
• provide you with details about the products and services we offer which we feel would be relevant to you either as an individual or as a representative of your employer, even if you have not requested this specific information. We will only use personal data in this way when we have assessed that to do so would be proportionate, has a minimal privacy impact, and likely to be of a direct benefit to you.
• analyse and measure the levels of service which we provide for you such as by requesting feedback directly from you.
• notify you of any changes to your services or any of the terms and conditions related to these services
• provide you with relevant news or information which would be relevant to you and specific to our sector of expertise
• provide you with an advertisements that are targeted to you based on other information, for example, the article that you are reading
Further examples of processing which we deem to be based on legitimate interests include the collection, storage and processing of online identifier information such as IP addresses for the purpose of:
• implementation of security measures such as to determine threats to our networks and systems and where necessary, act on or report finding to the relevant authorities.
• confirming your identity for the approval of legal documents which may be sent to you electronically from time to time when you have requested a quotation from us.
• detect and prevent invalid or fraudulent traffic, to analyse website usage, improve the design and/or content of our website or personalise our products and services.
We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes. You can exercise your rights by managing your preferences within your account or by contacting our customer service.
Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
We may also process your personal data without your knowledge or consent, in accordance with this policy, where we are legally required or permitted to do so.
If you refuse to provide us with certain information when requested, we may not be able to perform the obligations we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.
DATA RETENTION
We realise it is important for you to know and understand how long we will keep and use your data. We have detailed below some retention policies we have in place:
We will retain your personal contact details for as long as your account is active, in order to provide you with the service. However, it is sometimes necessary for us to keep your personal information or parts of it for longer periods of time, for example, if we require the information for legal reasons.
Your personal contact details used in order for us to manage the relationship we have with you will be erased if you leave the company with whom we are providing services for as soon as we are made aware of this.
In any case, if we no longer provide products or services to you or the legal entity you are a representative of or when you deactivate your account, we will remove personal contact details after 1 month from our last interaction with you.
We may retain certain records regarding a business to business relationship where there is a legitimate reason for us to maintain these records but will remove personal data wherever possible.
DATA STORAGE
We store your personal data in our databases, such as its Customer Relationship Management database provided with wide range of security measures to ensure the information may be stored and used by Renewables Now for a reasonable period of two years, in accordance with the need to answer queries, support our customers or resolve problems, and provide new services.
CHANGE OF PURPOSE
DATA SHARING
Renewables Now does not disclose or share your personal data to others third parties, except when we are required by law for example in response to legal process, in response to a court order, in response to a law enforcement agency's request, where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, in cases of violation of our terms of use.
Why might you share my personal data with third parties?
We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.
Which third party service providers process my personal data?
“Third parties” includes third-party service providers. The following activities are carried out by third party service providers: cloud services, professional advisory services, administration services, and banking services.
All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.
TRANSFERRING PERSONAL DATA OUTSIDE THE EUROPEAN UNION (EU)
We will not transfer the personal data we collect about you outside of the EU, unless specifically agreed with yourself as part of our engagement with you.
Should you require further information about this protective measure, please contact us using the contact details outlined below.
DATA SECURITY
We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need.
They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.
Your rights in connection with personal data
Under certain circumstances, by law you have the right to:
• Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
• Request correction of the personal data that we hold about you. Newsletter subscribers can unsubscribe from the service using a link provided at the footer of every newsletter. If you are a registered user, you may change your personal details and preferences from the Account settings menu on the website.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis.
You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.
For detailed instructions on how you can exercise any of the above rights, please contact [email protected].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
RIGHT TO WITHDRAW CONSENT
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact [email protected].
Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so.
CHANGES TO THIS POLICY
Any changes we may make to our privacy policy in the future will be updated on this web page.
We will also make you aware of changes to this policy by e-mail if applicable.
HOW TO CONTACT US
For more details or if you have any questions or concerns about the Renewables Now privacy policy for this website or its implementation, you may contact us at [email protected]